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Vision Mission Value
Moving to HPC Location Directions Office Hours
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Frequently Asked QuestionsHow do I get into Haro Park Centre? All admissions to Haro Park Centre are based on an assessment of the needs of the applicant relative to other applications and not on a first-come-first-served basis. This determination is made by the Priority Access Office of the Vancouver Coastal Health Authority. People with the greatest need and urgency for placement receive priority for admission. What does it cost to live at Haro Park Centre? The rent you pay is determined by your taxable income at the time of your assessment. If you are unsure of your expected rate, please inquire with your VCH Case Manager. Rents are due on the first of each month and payable by either pre-authorized debit or post dated cheques. The rents are reviewed and determined by the Ministry of Health every three months. Rent receipts for income tax purposes may be picked up in February. Will I have my own room? All rooms at Haro Park are private with a personal sink and vanity. Toilet facilities are shared with one other person or private. Safety. Haro Park Centre is designed so elders are as safe as possible. We have a WatchMate System in place to prevent those that are at risk for wandering from accidentally leaving the building. Persons with severe dementia are accommodated in a secure neighbourhood with an outdoor patio and garden Furnishings - What can I bring? You are welcome to bring small furnishings such as an easy chair, TV with stand, radio, clock, pictures and other mementos. When bringing items in please take into consideration the size of the other room. What about special dietary requirements, likes and dislikes? The Director of Food Services meets with all new elders to discuss nutritional requirements and individual likes and dislikes. Everyone is encouraged to volunteer on the Food Committee. This committee meets monthly with the Director of Food Services to discuss the menu and any other food related issues. May I have my meals in my room? We encourage the socialization that dining room service provides. Tray service is available when you are unable to come to the dining room. May I invite a guest to join me for a meal? Guests are welcome at lunch and supper. Meal tickets for guests
can be purchased from the front desk at a cost of $7.00, prior to
the meal. You will have an assigned table and meal time in the dining room. May I keep food in my room? Small quantities of non-perishable foods may be kept in your room in air tight containers. Items placed in the refrigerators in the floor lounges must be clearly labeled with your name and the date. Elders may have small, personal refrigerators in their rooms. Will I have assistance with bathing and dressing? Full assistance with dressing, bathing, and personal grooming is provided for those who require it. What about medication? Buckshon’s Pharmacy dispenses all medications and the nurse on duty administers the medication according to doctor’s order. Self-administration of medication can be arranged within safety parameters. Smoking? In keeping with City of Vancouver by-laws, VCH policy, WorkSafeBC regulations, and provincial government legislation, smoking inside the building is only permitted in the smoking lounge on the main floor. Please put cigarette butts in ashtrays provided. Our smoking policy is strictly enforced. If necessary, cigarettes and lighters can be stored at your neighbourhood station and distributed daily. There is no staff or visitor smoking allowed on the premises. When is my laundry done? All personal laundry is done regularly and will be picked up from your room and returned the next day. Dry-cleaning of any items is the responsibility of the elder and/or their family. What do I do if my clothing is misplaced? If an article of clothing is lost please tell your nurse who will follow-up with the laundry. All clothing must be clearly labeled with your name prior to admission and subsequent new items must be labeled by the Laundry Department prior to wear. Is alcohol allowed? Yes. May I bring a pet? Haro Park Centre is currently home to one dog, three cats, four birds, and many fish. Additions to our pet family are considered on a case-by-case basis. Visitors are also welcome to bring their well-behaved and friendly pets with them when they visit. What are the visiting hours? There are no set visiting hours and family and friends are encouraged to visit. We reserve the right to ask visitors to leave Haro Park Centre if they cause problems. Overnight accommodation of guests is possible in the case of illness or palliative care. For security reasons, the front entrance is locked in the evening. To enter, please ring buzzer on the right hand wall. Where do visitors park? Limited visitor parking is available in our underground parkade which is accessed from the lane. The parkade key must be signed out on the small table to the right of reception. Please note there are times when the parking lot is completely full. There is limited street parking in the neighborhood. Public transit brings buses to stops approximately 50m. from the building. May staff witness legal documents? No, staff are not permitted to witness any legal document. May I give gifts to staff or volunteers? Staff and volunteers are not permitted to accept gifts or money from you or your family. Donations may be made to the general staff fund which is used for staff celebrations and recognition events. Shared gifts such as chocolates can be given to groups. If you wish to recognize the special contributions of a particular staff member or volunteer, a letter of recognition is always appreciated. Where do I drop off or pick up mail? Mail is delivered to each neighbourhood on a daily basis and distributed by staff. For outgoing mail postage is available at Reception. Mail can be left at the front desk to be sent out or a mailbox is available at the corner of the property. Can I access email? Yes, computers are available for the use. A personal e-mail account can be setup, support and training is available. Friends and family can send e-mail through the Haro Park Centre website (Email an Elder), e-mail is printed and delivered daily with the regular mail. Do you have any scheduled activities? At Haro Park Centre we have a very full activities calendar. A few regularly scheduled activities include: sing-alongs, art, bingo, yoga, carpet bowling, movie nights, board games, music appreciations, exercise class, and manicures. We also have many seasonal events to celebrate special occasions and outings and bus trips take advantage of warm weather. Do you have a bus? The HPC bus is fully wheelchair accessible. Do you offer church services? Haro Park Centre has an active interdenominational pastoral care program with a Chapel on site. We have a Catholic Mass every Saturday morning and a variety of protestant services on Sunday afternoons including Baptist, United and Anglican. We also have a Bible Fellowship Group that meets once a week. Personal visits with our pastoral care volunteers can also be arranged if you wish. What happens if I take a vacation or go to the hospital? The long term care program permits you to be away for thirty (30) vacation days in a calendar year. We need to know how long you plan to be away to prepare your medications. You are required to pay the basic rent each day while you are away. If you wish to take more than 30 days leave you will be charged the full per diem rate for each additional day. Acute admission to hospital is not counted in this leave, although you are still required to pay the basic rent for each day. A hospital stay which exceeds 30 days may result in the loss of your room. You are asked to always sign out when leaving the building and sign in upon return. The sign out book is located at the nurses’ station on your neighbourhood.
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